|
Software
|
Company
|
HQ
|
Contact
|
Platform(s)
|
Key
Strengths
|
Sample
Pricing
|
Best
Practical RT
READ
PROFILE |
Best
Practical
|
Somerville,
MA
|
(617) 812-0745
sales@
bestpractical.com
|
Linux, FreeBSD,
Solaris, Mac, Windows
|
Open
source, flexible ticketing solution with an active user community.
|
Free
|
Bugzilla
READ
PROFILE |
Mozilla
|
Mountain View,
CA
|
http://mozilla.org/
contact
|
Windows, Unix,
Linux, Mac OS X
|
Designed
for bug tracking, but works for trouble ticketing and a lot more.
|
Free
|
ConnectWise
PSA
READ
PROFILE |
Best
|
Tampa, FL
|
(813) 935-7100
info@
connectwise.com
|
Windows
|
More
than a ticketing system: CRM, sales force automation, and more.
|
$795
per user, with unlimited clients
|
HEAT
Product Suite
READ
PROFILE |
FrontRange
Solutions
|
Dublin, CA
|
(800) 776-7889
sales@
frontrange.com
|
Windows
|
Ease
of use, including customization and automation of tasks and business
rules.
|
Prices
are not published
|
Intec
Customer Management
READ
PROFILE |
Intec
|
Woking, Surrey,
England
|
(404) 705-28000
info@
intecbilling.com
|
Unix
|
Integrated
ticketing and billing solution provides a single view of all customer
information.
|
Prices
are not published
|
Kayako
SupportSuite
READ
PROFILE |
Kayako
|
Jalandhar, Punjab,
India
|
sales@
kayako.com
|
Linux, FreeBSD,
Solaris, Windows
|
Integrated,
module-based solution focused on flexibility and affordability.
|
$499.95
to purchase;
$39.95/month to lease
|
KnowPlex
READ
PROFILE |
Fused
Solutions
|
Potsdam, NY
|
(877) 754-2998
sales@
fusedsolutions.com
|
Linux, Windows—any
OS that supports Flash
|
Run
all aspects of customer care with an in-depth, scripted knowledgebase
|
Priced
per seat, either hosted or licensed
|
RightNow
CRM
READ
PROFILE |
RightNow
Technologies
|
Bozeman, MT
|
(877) 363-5678
|
Platform agnostic,
but needs Internet Explorer
|
Reaches
beyond ticketing to improve a company's interaction with customers
|
Prices
are not published
|
Wombat
Help Desk
READ
PROFILE |
Tucows
|
Toronto, Ontario,
Canada
|
(800) 371-6992
x2020
platypus@
tucows.com
|
Windows
|
Proactive
solution that can be used for project tracking as well as ticketing.
|
$500
+ $150/year for 1,000 subscribers
|
WonderDesk
READ
PROFILE |
Web
Wonderland
|
Spencerport,
NY
|
(800) 596-8727
|
Platform-agnostic—
fully web-based.
|
Fully
web-based, with a focus on flexibility and ease of use.
|
$499
for Standard version
$2,499 for SQL version
|
