|
|
|
|
|
|
|
|
|
||
|
|
||
|
Be a Commerce Partner |
Outsourced
Customer Support Directory
Quick Reference Chart
|
Company
Name |
HQ
/ Yr. Est. |
Languages |
Contact |
Service
Focus |
Sample
Pricing |
|
Charlottetown,
P.E.I., Canada 1996 |
English, French, Spanish |
(800)
296-4022 info@ advantagecall.com |
Focuses on the needs of smaller, rural providers, with a flexible and affordable offering. |
Pricing
is flexible, with basic pricing info listed on the company’s website. |
|
|
Kerala,
India 1999 |
English |
(800)
383-5193 |
Aims
to offer the best of both worlds: a U.S. call center backed by
Indian technical expertise. |
Phone
support is either per minute or per call—all pricing is listed
online. |
|
|
Fresno,
CA 2002 |
English, Spanish |
(877)
813-7475 sales@ brandxnet.com |
Provides
tech support and other VISP services, with skilled techs and straightforward
pricing. |
$1.50
per user for 24-hour support in Spanish and English, including
all telco services. |
|
|
Des
Moines , IA 1990 |
English, Spanish |
(800)
588-4082 solutions@ caleris.com |
For
smaller ISPs, offers affordable support with comprehensive reporting
and a small town flavor. |
Pricing
available per subscriber, per call, per minute, or per issue. |
|
|
Port
Angeles, WA 2002 |
English |
(800)
516-4276 |
Affordable
U.S.-based support in rural call centers, along with a range of
web development services. |
Pricing
is per minute, or per dedicated agent using a day rate. |
|
|
Abilene,
TX 2002 |
English, Spanish |
(888)
345-3368 sales@ callresource.com |
Offers
helpdesk services backed by the technology and experience of Velocity
West's VISP offering. |
$0.65
to $1.50 per user, plus $100 for reporting. |
|
|
Austin,
TX 2002 |
English, Spanish |
(877)
813-7475 info@ clientoutsource.com |
Focused on providing customer satisfaction measurement services via phone, e-mail and web. |
Pricing is per survey. |
|
|
Rockville,
MD 2000 |
English |
(866)
688-6945 sales@ cylynx.com |
With
a base of operations in the Philippines, offers outsourced support
at a low price. |
Both
dedicated and shared technicians available, with flexible pricing
models. |
|
|
Scottsdale, AZ 1999 |
English, Spanish |
(877)
375-0002 |
Offers onshore, offshore and near shore services, with both inbound and outbound calling available. |
Pricing is per production hour. |
|
|
San
Jose, CA 1992 |
English, Spanish |
(866)
388-3432 offshoreservices@ fcsltd.com |
Offshore
support with a stringent SLA and both inbound and outbound calling
available. |
Pricing
available per subscriber, per minute, per agent or per call. |
|
|
Potsdam,
NY 2002 |
English |
(877)
754-2998 sales@ fusedsolutions.com |
Focused
on technology which enables the helpdesk to be implemented in
tandem with the ISP. |
Pricing
available per minute or per subscriber. |
|
|
London,
Ontario, Canada 1996 |
English, French, Spanish |
(800)
690-7102 sales@ callgtn.com |
Flexible
range of services for ISPs and webhosting companies. |
Pricing
available per minute, per subscriber, or per call. |
|
|
Thornwood,
NY 1987 |
English, Spanish |
(914)
773-0400 x550 emailus@ hudsonsoft.com |
Serves
ISPs and wireless hotspots with quality technicians and extensive
reporting capabilities. |
ISP
pricing is per subscriber. Hotspot pricing is per minute. |
|
|
San
Marcos, TX 1998 |
English |
(888)
288-9074 sales@ isptechs.com |
Focused
on providing personalized services for smaller ISPs, with no contracts
and no minimums. |
Pricing
is per subscriber; all pricing is available on the company's website. |
|
|
New
Westminster, British Columbia, Canada 1998 |
English, French, Spanish |
(877)
604-7277 info@ipapp.com |
Offers
a wide range of outsourced solutions for ISPs in addition to customer
service. |
Pricing
is available per subscriber, per incident, per minute, or per
hour. |
|
|
Atlanta,
GA 1999 |
English, Spanish, French, Italian, Arabic |
(888)
773-3501 sales@ marketcentral.com |
Offers
a full suite of CRM solutions in addition to outsourced contact
center services. Tends to serve larger companies. |
Either
per minute or dedicated agents. |
|
|
Torrance,
CA 1991 |
English, Spanish, French |
(800)
792-6567 www.microdyne.com/ contact.cfm |
Stresses
the fact that its support is U.S.-based, with the tag line, "Home
Field Advantage." |
Either
per minute, per hour, or per call. |
|
|
Fitchburg,
MA 2004 |
English, Russian, Czech |
(866)
239-1250 sales@ minutemansupport.com |
Provides
end-user computer support, particularly for Wi-Fi ISPs serving
marinas and RV parks. |
End
user is charged directly—revenue sharing can be arranged. |
|
|
Columbia,
SC 1994 |
English, Spanish |
(800)
203-7961 |
Maintains
three call centers for redundancy, in South Carolina, California,
and India. |
Pricing
is available per subscriber, per minute, or per incident. |
|
|
Eureka,
CA 1996 |
English, Spanish |
(877)
924-1444 info@ nethelpnow.com |
Provides
a range of options in terms of services and pricing, as well as
full (non-ISP) tech support. |
Pricing
available per minute, per customer, per incident. Prepaid also
available. |
|
|
Fargo,
ND 1998 |
English |
(888)
647-9697 info@ nethertz.com |
Offers
both onshore and offshore support, plus services ranging from
VoIP to colocation. |
Pricing
is available per subscriber, per call, per minute, per hour, or
dedicated. |
|
|
Markham,
Ontario, Canada 2003 |
English, French, Spanish, Chinese |
(905)
326-7667 sales@netpulse-services.com |
Provides
support from both Canada and India, along with a range of additional
services. |
Pricing
available per call, per minute (or other time interval), or per
FTE. |
|
|
Charlottetown,
P.E.I, Canada 1997 |
English |
(866)
OLS-INFO info@ onlinesupport.com |
Focuses
on affordable solutions, with flexibility in pricing structure
and a range of reporting options. |
Pricing
available per subscriber, per minute, per hour, or per call. |
|
|
Brentwood
Bay, British Columbia, Canada 2000 |
English |
(866)
305-8995 info@ pchelpline.com |
"Near-shore"
support with published pricing and advanced reporting options. |
$0.60
to $1.50 per user per month, based on the number of subscribers. |
|
|
Provo,
UT 2000 |
English, Spanish, others |
(866)
387-7587 info@ serverplus.com |
Offers
a full range of VISP services in addition to help desk support. |
Pricing
is per subscriber. |
|
|
Oak
Brook, IL 1969 |
12 languages: English, Spanish, French, others |
(888)
734-7343 info@seillc.com |
Highly flexible and customizable solution, tailored to meet each client’s needs. |
Pricing structure is flexible. |
|
|
Omaha,
NE 1985 |
Over 35 languages, from Bulgarian to Welsh |
With 140 call centers worldwide, lets ISPs mix onshore and offshore outsourcing as needed. |
Pricing is flexible: available per minute, per agent hour, or per call or transaction. |
||
|
Stevensville,
MD 2005 |
English, Spanish, French |
Provides
both outsourced ISP technical support, and enhanced on-demand
support as a value add. |
$0.50
per user per month for tech support; $24.99 per call for on-demand
support. |
||
|
Denver,
CO and Buenos Aires, Argentina 2006 |
English, Spanish, Portuguese, others |
(800)
310-1458 info@ sourcesouth.com |
Based
in Argentina, offers highly flexible native English language support
with offshore pricing. |
Pricing
is flexible: can be per minute, per incident or flat rate. |
|
|
Calgary,
Alberta, Canada 1998 |
English, and other languages as needed |
Both
outsourced support and consulting services for in-house call centers,
all based on ITIL principles. |
Pricing
can be structured per minute, per call, per incident or per user,
but most ISPs prefer per subscriber. |
||
|
Tampa,
FL 1977 |
Over 30 languages |
Over
15 years of experience providing contact services, with 45 call centers worldwide. |
Pricing structure is flexible. |
||
|
Wake
Forest, NC 2002 |
English |
Serves
both ISPs and WISPs, but focuses on meeting the unique needs of
wireless providers. |
Pricing
is per subscriber. |
||
|
Iowa City, IA 2002 |
English, Spanish |
(866) 577-2461 info@tmone.com |
Offers both inbound and outbound calling along with a wide range of additional services. |
Pricing structure is flexible. |
|
|
Knoxville,
TN 2004 |
English |
(888)
322-8778 inquiries@ totalsupportcenter.com |
Formerly
ISP Support Center—now provides outsourced services to a
wide range of clients. |
Pricing
is flexible—sample pricing is available on the company's
website. |
|
|
Saddle
Brook, NJ 2003 |
English, French, Italian, Japanese, others |
(888)
WEB-6611 info@webhelp.com |
With
call centers in both Canada and India, offers a blend of offshore
and near-shore outsourcing. |
Pricing
is extremely flexible—can be structured in many different
ways. |
|
|
Addison,
TX 1997 |
English |
Provides
tech support for ISPs as small as 500 customers. |
Pricing
is flexible: available per customer, per month, and per call. |
||
|
Toronto,
Ontario, Canada 1965 |
English, French, Spanish, Others |
(800) 314-5566 sales@ wattsgroup.com |
Focused
on mid-sized ISPs: provides services tailored specifically to
each ISP customer. |
Pricing
can be structured per subscriber, per call, per minute, or per
hour. |
|
|
Alpharetta,
GA 1995 |
English |
(800) 909-9441 info@zcorum.com |
Offers
a full suite of services—including U.S.-based customer support. |
Pricing
is per customer per month. |
|
Related articles: |
||
|
[Sept. 9, 2002]
|
||
|
[Jan. 3, 2002]
|
||
|
[June 18, 1999]
|
||
ISP-Planet's
RSS feed
