Chapter 8:
Serving Your Customers

Keeping Customers Jason Zigmont
    Part 1: Quality of Service
    Part 2: Relationship Building

Catering to Special Customers Kevin Beauchamp

The 14 Deadly Sins Jason Zigmont

Spit Happens Jason Zigmont

Why Are You Still Using Just One Phone Number? Alex Goldman

America Online's Weakest Link Jim Wagner

Taking Care of CLEC Customers Jim Marsh

When a Customer's a Suctomer Best of ISP-Lists

CLEC Customer Care and Billing Systems:
Carefully Defining Requirements Paul Roemer
    Part 1
    Part 2

Is The Phone Company Overcharging You? Alex Goldman

Hotlining ILEC Style Alex Goldman

The Subscriber Side Nelson King
    Part 1: Protect Me!
    Part 2: Pamper Me!

The Customer Perspective: Blacklisted Max Smetannikov

Some Thoughts on Spam
Spam Alex Goldman
FTC Rebecca Lieb
Spam Solutions Hard to Find internetnews.com Staff

Also see the Anti-Spam Directory

More directories
• Billing Service Directory • Quick Reference Chart
• Intrusion Detection Systems Directory • Quick Reference Chart
• Outsourced Customer Support Directory • Quick Reference Chart
• Registrar Directory • Quick Reference Chart
• Wholesale Dialup Directory • Quick Reference Chart