[April 22, 2001]

"The best part of it is when you call them up and you say there's something wrong with the E-mail," said author Carl Bernstein, a Verizon DSL customer. "They say, 'Don't feel bad — it's down for all of New York and New England,' as if this is an egalitarian achievement."

— New York Daily News article "High-Speed E-mail Snarled at Verizon"