January 9, 2002 -- ClickSoftware (Nasdaq:CKSW), a provider of service chain optimization solutions for service organizations, announced that AT&T Canada, Toronto, Canada, has selected ClickSoftware's ClickSchedule module to ensure optimal operation of its internal network elements. The Canada-wide implementation will automate the dispatching function while improving process efficiencies in responding to customer appointments.

ClickSoftware's end-to-end ServiceOptimization Suite is designed to allow service organizations to maximize revenue and customer responsiveness while minimizing costs. The suite includes strategic and tactical workforce planning, optimized service scheduling, intelligent problem resolution, wireless workforce management, and business analytics, connecting all organizational levels, all business units and all functions.

-End-